OUR THREE FOCUSED BUSINESS OBJECTIVES:
WHEN YOU WORK WITH GLOBAL YOU INSTANTANEOUSLY HAVE A 7x24x365 NETWORK, SECURITY AND SUPPORT CENTER, AS WELL AS A NATIONWIDE ONSITE FIELD SERVICES TEAM - JUST LIKE THAT.
We've simply built a great team. And thats important, because our team supports your team. Our NOC, service desk, project managers, dispatchers and field engineers are great at what they do. Our management team has been in the 'technology support' business for over 28 years, working with carriers, manufacturers, system integrators, and value added resellers to provide professional, cost effective onsite support for both projects and daily BAU support events. The GLOBAL team has the experience and proven track record to understand all the specifics that are required for flawless, efficient management and support.
It's easy to say you 'CAN' support 7x24x365 and nationwide. But we do more than that. We SHOW you. Our programs heart and soul is our own intellectual property - a web management and work flow management system that follows industry PMO best practices - brand able with YOUR company's logo - and feature rich with asset management, ticketing, reporting, calendaring, dashboards and so much more. With GLOBAL-NTS our program is purpose built to empower and enable our CHANNEL partners to deploy, manage and track cost effectively, and support your customers with a higher level of efficiency, transparency and accountability.
MODULAR. 7x24x365, GLOBAL. WHOLESALE SOLUTIONS
ITO EVALUATION STRATEGIES
GLOBAL provides customized support modeling for its clients. Using best practices modeling and processes, our ITO support consultants will sharpen how your IT support processes work today. We embrace what works, and offer tailor made changes to not only simply processes, but consolidate costs.
WE'RE ON IT
Our Project Managers single or multi-phased support transactions, as well as providing white glove oversight to each day's events. For our customers who require hands-on Project Management, GLOBAL has you covered
REMOTE & ON SITE ASSESSMENTS
WIRED OR WIRELESS
Network Review? Inventory Analysis? Wiring Assessment? Rack Diagram? WLAN Assessment? Something else? We support them all. Detailed processes, checklists, digital images and reports will support each on site or remote assessment.
STAGING & CONFIGURATION
PRE-CONFIG FOR FAST TURN UP
Not always needed, but in some cases is very helpful. GLOBAL can receive your assets, and provide comprehensive staging and configuration services. Full inventory reports can be made available for your acceptance reporting back to you customer
KITTING & SHIPPING
STRATEGIC ASSET HANDLING
As a part of large scale technology refreshes, many clients need one solution to receive purchased or leased assets, then bundle and ship in kits to each site. GLOBAL provides the ease of Receiving, Kitting and Asset Tracking when this service is needed.
DEMARC / LAN DROPS
No need to hire yet another subcontractor. We've got this. Demarc extensions, copper or fiber LAN wiring is a very standard part of what we manage each and every day. We are happy to help!
JUST ABOUT ANYTHING GOES
Its not a question of 'IF' we can - its how we do it. Imagine a company that is built on providing YOU all the credibility of a nationwide deployment company - UNDER YOUR BRAND. Yes, we deploy - but so much more.
NETWORK MANAGED SERVICES
24X7 REMOTE MANAGEMENT
GLOBAL provides full Network Management Services. After your customers networks are deployed and operational, they need to be managed, patched and maintained. We managed routers, switches, firewalls, WLAN, Voice, Desktops, Servers and SANs, as well as a feature rich SD WAN Management bundle
CENTRALIZED SERVICE DESK SUPPORT
As an optional supplement to our proactive managed services, GLOBAL provides a modular Service Desk support solution that can centralize all your IT support suppliers (Carriers, WAN and LAN Manufacturers, Data Cloud, Hosted Voice etc) to ONE number to call.
MANAGED NETWORK SECURITY
24X7 SOC SUPPORT
Network Security is paramount. Statistics tell us that Viruses, sophisticated malware, Ransomware, and focused hacking are only going to continue to increase. With GLOBAL, our Managed Security Services provide you with a fully managed WAN, LAN and WLAN Security service that keeps you protected.
MANAGED ENDPOINT PROTECTION
A ROAMING WORFORCE REAMAINS PROTECTED
Everyone is mobile at some point. Whether you have a distributed workforce by design, or not - your employees go home and use the internet. Then following work day, they access your network again. Are they protected? Are YOU protected from what their devices may have been exposed to while "away"?
FULLY MANAGED HOSTED VOICE
Perfect fit for customers looking for a highly redundant, reliable and cost effective fully managed cloud voice solution. Bundle in our Managed POE switches, and Centralized Support Desk, and have GLOBAL fully manage your Hosted Voice solution today.
TYPICAL THINGS WE SUPPORT EVERY DAY
COST EFFECTIVE LAN WIRING
GLOBAL-NTS supports your customers 'Demarc' extensions, Copper or Fiber LAN drops and Data Closet builds. Our certified wiring technicians have supported both simple and complex projects and bring an experienced nationwide reach to your fingertips
ROUTER / SWITCH / FIREWALL
CORE AND EDGE NETWORK INSTALLS
GLOBAL-NTS supports your onsite network CPE installation needs. Whether core or edge sites, our engineers have extensive installation and turn up support experience. Additionally, every deployment is supported by CCNP remote engineering support to ensure efficiency and accuracy.
Make SD Wan hardware and services procurement centralized and easy. Global Onsite fully supports SD Wan opportunities with best in class hardware and full 7x24x365 management with comprehensive ticketing back to carriers. Ask Us TODAY about our Managed SD WAN offering.
WLAN & SECURE WLAN
IT'S A WIRELESS WORLD
GLOBAL-NTS has been surveying, designing and deploying WLAN networks for some of the largest companies in North America for over 12 years. Our expertise in WLAN is a true differentiator from other typical 'truck roll' businesses. Our team has a deep engineering understanding of WLAN and provides an application layer understanding of best practices WLAN design and deployment.
DESKTOPS / SERVERS / SAN
NEW INSTALLS AND CUSTOMERS MOVES
We live in a mobile world. As they add more HOST side, or EDGE compute and storage, the GLOBAL-NTS team is here to support. Our team can stage, image, deploy and proactively manage your LAN and HOST - effectively delivery and supporting computing equipment with standard gold images, and maintaining a secure machine.
POINT OF SALE
REFRESH OR NEW INSTALLS
Retail customers refresh their point of sale (POS) equipment every 3-5 years. Don't let those project opportunities pass you buy. Whether WIRED or WIRELESS, Point of Sale refreshes are certainly being deployed. GLOBAL ONSITE supports wiring, placing and mounting, as well as acceptance testing Point to Sale technology nationwide.
Cloud Voice migrations are rampant. GLOBAL has a full portfolio of services to support both EDGE voice architecture deployment as well as preparing and deploying for cloud migrations. Our proven track record of supporting many of the hybrid and could voice companies, while simultaneously understanding the voice packets movement across the entire network makes us the perfect fit.
DESIGN, INSTALL & MANAGE
The physical security of our customers offices - indoor and out - are becoming more critical in today's day and age. With the IP and Cloud capable systems, more and more 'physical security' is becoming an integral part of the IT teams responsibility. If its their responsibility, its our responsibility.
GLOBAL CONVENIENCE STORE
6000 LOCATIONS. FULL STORE TECHNOLOGY REFRESH
Full store refreshes with a hard deadline. GLOBAL-NTS provided comprehensive PMO and deployment support services nationwide to deliver on-time and under budget. Peaking at over 120 sites a night, we allowed this customer to put over 1M back in their pocket.
NATIONWIDE PREMIUM RETAILER
802.11 SURVEY, DESIGN AND DEPLOYMENT
Customer experience on the sales floor is NUMBER 1 for this client. GLOBAL-NTS provided 802.11 design and deployment with mission critical performance criteria - a WLAN that was optimized for voice, POS transaction software, guest access, telemetry.
NATIONWIDE HOTEL CHAIN
802.11 SURVEY, DESIGN AND DEPLOYMENT
Guest Access is of paramount importance to this company. The Challenge: re-architecting over 2000 locations to support customers with three connecting devices at once and providing pervasive coverage and unprecedented 802.11ac w2 speeds. Turnkey. GLOBAL-NTS met the challenge and provided the solution.
GLOBAL ENERGY COMPANY
400 REMOTE SITES - NO EXCEPTION TO QUALITY
Located in T3 and T4 markets, this customer had tried tirelessly to find a deployment partner that would deliver without excuses and on a fixed budget. With careful planning and strategic attack, GLOBAL-NTS met their needs, and continue to support their network management and maintenance over 2 years later.
DMARC EXTENSIONS, ROUTER INSTALLATION
Carriers want it fast, reliable and the ability to consistently deliver with little notice. Thats what we do. And thats what we do well.